Terms of Service

Acuity lets you record short voice journal entries (up to 120 seconds), automatically transcribes them, and uses AI to extract themes, mood, tasks, goals, and life-area insights. The service is delivered via the web at getacuity.io and via our mobile applications.

To use Acuity, you must be at least 18 years old and have the legal capacity to enter into a binding contract in your jurisdiction. By creating an account you represent that both of those things are true.

You are responsible for:

• Keeping your login credentials confidential. Magic-link emails and Google sign-in tokens are bearer credentials — treat them like a password.
• Anything that happens under your account, whether or not you authorised it.
• The content you record. Don’t record other people’s voices without their consent and don’t record content you don’t have the right to journal about (for example, content covered by a non-disclosure obligation you owe to someone else).

If you lose access to your sign-in email, we may be unable to verify your identity and may have to deny account recovery.

You agree not to:

• Use the service for any illegal activity or to record content that is illegal where you live.
• Harass, threaten, or impersonate any person, including Acuity employees and other users.
• Attempt to reverse-engineer, decompile, scrape, or otherwise extract source code or model parameters from the service.
• Send automated requests at a rate that interferes with normal operation, evade rate limits, or attempt to disrupt the service.
• Resell, sublicense, or redistribute the service or any of its outputs in a way that competes with Acuity.

We may suspend or terminate your account if we determine, acting reasonably, that you’ve violated this section.

• Free trial. New accounts get a 14-day free trial of the full product. No payment information required to start the trial. The trial ends automatically; if you don’t subscribe, your access shifts to read-only on existing content (you keep your entries; you don’t get new AI outputs until you subscribe).
• Subscription. When you subscribe, you authorise us (via Stripe) to charge you $12.99 per month or $99 per year, depending on the plan you select. The subscription renews automatically at the end of each billing period until you cancel.
• Cancellation. You can cancel any time from your account settings or the Stripe billing portal. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Refunds. We don’t prorate or refund partial months. If you cancel mid-month, you keep paid access until the end of that month and won’t be charged again.
• Price changes. If we change the subscription price, we’ll notify existing subscribers by email at least 30 days before the change takes effect on your account.
• Failed payments. If a renewal payment fails, Stripe will retry for up to three weeks. During that window your access continues. If the retries don’t succeed, your subscription ends and you’ll be moved to read-only access.

You own the audio you record and the transcripts and extracted data derived from it. By using Acuity, you grant us a limited, non-exclusive licence to process that content solely for the purpose of providing the service to you — transcribing, extracting structured data, generating reports, and storing it so you can retrieve it. This licence ends when you delete the content or your account.

We do not use your content to train AI models. We do not sell or share your content with third parties for any purpose other than the subprocessor relationships disclosed in our Privacy Policy.

Acuity is a journaling tool that uses AI to help you see patterns in your own thinking. It is not a substitute for therapy, counselling, psychiatric care, medical advice, or any other professional service.

The AI-generated insights are pattern observations from your own words, not clinical assessments. They can be wrong. They should not be used to diagnose or treat any psychological, psychiatric, or medical condition.

If you are in a mental health crisis, contact a professional. In the United States, dial or text 988 for the Suicide and Crisis Lifeline. In the UK, dial 116 123 for Samaritans. Internationally, see findahelpline.com.

The service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We don’t guarantee that AI-generated content will be accurate, useful, or appropriate. We don’t guarantee uninterrupted availability — the service depends on infrastructure providers and AI vendors that experience outages.

To the maximum extent permitted by law, Acuity, Heeler Digital, and our officers, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including but not limited to loss of profits, data, or goodwill.

Our total liability to you for any claim arising under these Terms is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) US$100.

You can terminate your account at any time from Account → Delete account, or by emailing hello@getacuity.io. On termination, your data is deleted on the schedule described in the Privacy Policy (immediate from our application database; infrastructure backups age out per the provider’s schedule).

We can terminate your account if you materially violate these Terms (most notably the acceptable-use rules in section 4). We’ll generally try to give you notice and a chance to cure first, but we’re not required to where the violation is severe or ongoing. We can also shut the service down entirely with reasonable notice; if we do, you’ll get an export of your data and a pro rata refund for any unused subscription period.

These Terms are governed by the laws of {{JURISDICTION}}, without regard to its conflict-of-laws rules. Any disputes that can’t be resolved informally will be brought in the courts of that jurisdiction, and you consent to their personal jurisdiction.

We may update these Terms from time to time. When we make material changes, we’ll notify you by email at least 14 days before they take effect, and we’ll change the “Last updated” date at the top. Continuing to use the service after changes take effect means you accept the updated Terms.

Questions about these Terms? Email hello@getacuity.io.